Shipping policy

We aim to ship in-stock products within 1-2 business days.

You’ll receive an ‘order confirmation’ email once you place your order. After your order is shipped, you'll receive a 'shipping confirmation' email containing a tracking number of your package.


What is Customs Duty?

Let's start from scratch. We ship our orders from Slovenia. All orders made from countries outside of the EU can't simply be shipped freely from country to country. When goods are imported into a different country or customs territory, there is a charge called Customs Duty that must apply. This is charged by the local customs authority where the goods are being imported into and is not covered by the shipping costs charged in our web store.

If Customs Duty is payable to your territory, you'll be responsible for paying it to the authorities, so Besistem d.o.o. (WrumerSound) isn't involved in this process. Whether Customs Duty is payable, and by how much, depends on a whole lot of different things. For example, many countries have a 'low value threshold' below which they do not charge any Customs Duty. To find out if your country is one of them, please contact your customs office.

If you do have to pay Customs Duty though, the amount payable is usually calculated based on the value of the goods and the type of goods being imported. It's impossible for us to determine customs charges as they vary from country to country and state to state.

And if I don't pay the Customs Duty?

Well, if, for whatever reason, you refuse the customs fee and the parcel is returned back to Besistem d.o.o. (WrumerSound), a shipping cost and handling fee will be deducted from your refund total unless you have emailed us letting us know beforehand.

If you're still unsure on whether you'll be subject to customs fees, we recommend contacting your local customs office for more info before placing your order.